Terms of Service

The following terms of service (the "Terms") constitutes an agreement between you (“user”, “you”) and Doerz Co Oy, having its address Nuijamaankatu 2, 20320 Turku Finland, (business ID 2757165-5), info@doerz.com. ("Doerz" "we," "our" or "us"). These Terms govern your use of Doerz service, our marketplace and global community for sharing experiences, provided on a mobile platform (for example, iOS and Android), websites (including www.doerz.com as well as services built for our customers using the platform as a service through licencing) and other related services (collectively the “Service”). What is said here about Doerz’ liabilities in these Terms of Service, is also covering all our platform customers (including but not limited to customers such as cities and their visit organisations, airlines, travel operators and travel agencies, hotels and other businesses or organisations providing the platform as a service through licencing and partially or fully under their own branding).

Please read these Terms carefully before you start to use the Services. By using the Services (or clicking to accept or agree to the Terms when this option is made available to you), you accept and agree to be legally bound by these Terms and our privacy policy, found at https://www.doerz.com/privacy-policy (“Privacy Policy”), which is hereby expressly incorporated herein by reference. If you access the Service from a Social Networking Site (“SNS”), such as Facebook or Google+, you shall comply with its terms of service/use as well as these Terms.

No person under the age of 15 or who is a minor under his/her local legislation is eligible to use the Service. By accessing or otherwise using the Service, you represent and warrant that you are i) age 15 or older, ii) eligible to use the Service and iii) you understand and agree to these Terms. In the event that you are of the age of 15 or older but a minor in your country, you represent that your legal guardian has reviewed and agreed to these Terms.

BY INSTALLING, USING OR OTHERWISE ACCESSING THE SERVICE, YOU AGREE TO THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, PLEASE DO NOT INSTALL, USE OR OTHERWISE ACCESS THE SERVICE. USE OF THE SERVICE IS VOID WHERE PROHIBITED.

YOUR SUBSCRIPTION AND ACCESS TO THE SERVICE

You become a registered user of the Service by accessing the Service either by using a third-party single sign-on authentication or other user identification method accepted by the Service or signing up to the Service and creating your username and password, which will enable you to use the Service and create a user account (“Account”). You may also need to have a valid account on the third-party service through which you access the Service by using single sign-on authentication. If you are entering into this Agreement on behalf of a company or other legal entity, you represent to have the authority to bind such entity to this Agreement.

Subject to your agreement and continuing compliance with the Terms (as currently in force) and any other relevant Doerz policies, Doerz grants you a non-exclusive, non-transferable, non-sublicensable, revocable limited license to access and use the Service online for your own personal and commercial purposes. You agree not to use the Service for any other purpose.

Doerz reserves the right to terminate or restrict your access to the Service or a part thereof permanently or temporarily without prior notice if you violate these Terms or if you abuse the Service. Doerz is entitled to prevent access to the Service if we have reason to believe that you are engaged in illegal activity or compromise other users' or Doerz’ data security or privacy.

You agree that you shall not use cheats, exploits, automation software, bots, hacks, mods or any unauthorized third-party software designed to modify or interfere with the Service. You also agree not to attack, induce a disruption on or try to gain unauthorized access to other users’ accounts or the servers used by the Service.

You are solely responsible for all activity on your Account and for the security of your computer system. You agree that you are personally responsible for the use of your password and Account and for all of the communication and activity in connection with the Service that results from use of your Account using your login name and password. You may not transfer, distribute, sell, rent or otherwise make publicly available your Account or charge others for the right to use your Account. Your use of the Service is subject to these Terms and any reasonable instructions provided by Doerz from time to time.

No devices or connections necessary for the use of the Service are provided subject to these Terms. For the sake of clarity, you are responsible for purchasing, maintaining and updating such devices and connections (including data security) and for any costs related thereto.

INTELLECTUAL PROPERTY AND OWNERSHIP RIGHTS

The Service, including without limitation to the website, titles, computed code, themes, objects, concepts, artwork and collective content (other than User Content as described below) is protected by copyright, trademarks, and other intellectual property rights and applicable laws. Doerz reserves all rights, title and interest, including without limitation, all intellectual property rights or other proprietary rights in and related to the Service.

Doerz may not pre-screen or monitor content that you as an end-user submit to the Service (“User Content”). All User Content that you post to the Service will be subject to your privacy settings, as further described below. Doerz shall have the right (but not the obligation) to remove or disable access to User Content that fails to comply with these Terms.

The user acknowledges that use of the Service (including submitting User Content) may be subject to certain laws, regulations, conditions and restrictions. The user must ascertain and comply with such laws, regulations, conditions or restrictions and reasonably ascertain that the User Content submitted by the user does not contain material that is illegal, obscene, indecent, defamatory, incites religious, racial or ethnic hatred, or violates the intellectual property and/or other rights of others; or that it does not contain viruses or other malicious or harmful code; or that it does not interfere with another user's user experience.

Doerz does not claim ownership of User Content. The user grants to Doerz the right to use any and all User Content that the user has submitted to the Service for the purposes of providing the Service in accordance with these Terms and the Doerz’s Privacy Policy.

The user acknowledges and agrees that all User Content, whether publicly posted or privately transmitted, to the Service is the sole responsibility of the user from whom such User Content originated, and that the user is solely responsible for any User Content uploaded, posted, transmitted, store or otherwise made available through user’s use of the Service.

FEES, PAYMENT METHOD

The Service is made available subject to a payment of the applicable service fees / ticket fees that is non-refundable in cancellations. In consideration for the use of the Service, Doerz charges You the services fees / ticket fees that are always included in the total payable amount, no bigger than 20 per cent of the total.

The Service support common payment software such as Stripe, Alipay and WeChat Pay to enable you to use the Service.

UPDATES TO THE SERVICE

Doerz may update its products and subsequently require that you accept updates to the Service you have installed on your devices. You acknowledge and agree that Doerz may update the Service, with or without notifying you. You may need to update third party software from time to time in order to receive the Service.

LIMITATION OF LIABILITY

THE SERVICE IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND. DOERZ DOES NOT WARRANT THAT THE SERVICE WILL FUNCTION WITHOUT INTERRUPTIONS OR ERROR-FREE. FURTHER, DOERZ SHALL NOT BE LIABLE FOR THE CONTENT IN THE SERVICE, INCLUDING WITHOUT LIMITATION THE DATA, OR ANY OTHER INFORMATION EXCHANGE MEDIA ON OR CONNECTED WITH THE SERVICE. THE SERVICE COMPRISES AN ONLINE PLATFORM THROUGH WHICH USERS MAY SHARE EXPERIENCES WITH EACHOTHER. YOU UNDERSTAND AND AGREE THAT DOERZ AND ALL ITS PLATFORM CUSTOMERS (INCLUDING FOR EXAMPLE CITIES AND THEIR VISIT ORGANISATIONS, AIRLINES, TRAVEL OPERATORS AND TRAVEL AGENCYS, HOTELS, OTHER BUSINESSES AND ORGANISATIONS PROVIDING THE PLATFORM AS A SERVICE THROUGH LICENCING) ARE NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN USERS, NOR DOERZ OR ANY OF ITS PLATFORM CUSTOMERS HAVE ANY CONTROL OVER THE CONDUCT OR ACTIONS OF USERS PROVIDING THE EXPERIENCES OR USING THE EXPERIENCES, AND DOERZ AND ALL ITS PLATFORM CUSTOMERS DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Doerz – or any of its platform customers - shall not be liable for direct or indirect damages caused by a possible delay, a change or loss of a service, product or material transferred through the Service. Doerz – or any of its platform customers - are not liable for direct or indirect damages caused by interruptions and disturbances including loss or delay of data or changes in data due to technical defects or maintenance. Further, Doerz – and all its platform customers - disclaims any liability for direct or indirect damages caused to you by harmful programs (viruses, worms or the like) or incorrect content in the Service. Doerz – or any of its platform customers - bears no liability for damages caused by you or by a third party. The users shall be solely liable for their conduct or actions provided or experienced through the Service. Doerz – or any of its platform customers - shall not be liable for any personal damage or bodily injury or emotional distress arising out of or in connection with the Service.

Doerz’ – or any of its platform customers’ - maximum liability for direct damages caused to you or your property is at all times limited to the amount paid by you for the use of the Service or part of it during the twelve months immediately preceding the event that gave reasons for the claim. Doerz – or any of its platform customers - is never liable for any indirect or unforeseeable damages caused to you at any given circumstances.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above disclaimers and limitations may not apply to you. To the extent that Doerz may not, as a matter of applicable law, disclaim any warranty or limit its liability as set forth herein, the scope of such warranty and the extent of the liability of Doerz shall be the minimum permitted under such applicable law.

INDEMNIFICATION

You agree to indemnify, defend and hold Doerz – or any of its platform customers - and their persons in charge, officers, directors, employees, agents and representatives harmless from and against all damages, liabilities, costs, losses and expenses (including reasonable attorneys' fees) arising out of or resulting from: (i) your use of the Service; (ii) any actual or alleged breach by you of these Terms, (iii) your User Content.

MODIFICATION OF THESE TERMS

Doerz reserves the right, at any time, to modify, alter, or update the terms and conditions of these Terms without prior notice. Modifications shall become effective immediately upon being posted at the Service. You are bound by any such modifications and should therefore periodically visit this page to review the then current Terms to which you are bound. Your continued use of the Service or any webpage or feature available through Service after modifications are posted constitutes an acknowledgement and acceptance of these Terms and its modifications. If, at any time, you do not wish to accept these Terms, you may not use the Service.

TERMINATION OF SERVICE

Doerz reserves the right to stop offering and/or supporting the Service or part of the Service at any time, at which point your license to use the Service or a part thereof will be automatically terminated. In such event, Doerz shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued Services. Termination of your account can include disabling your access to the Service or any part thereof including any content you submitted or others submitted.

You may terminate your account at any time and for any reason by contacting us at info@doerz.com informing us that you wish to terminate your account.

JURISDICTION, CHOICE OF LAW AND FORUM

All disputes between you and Doerz shall be governed by the laws of Finland, without regard to conflict of law provisions. You agree that any claim or dispute you may have against Doerz must be resolved exclusively by a court located in Helsinki, Finland.

INDEPENDENT CONTRACTORS

YOU UNDERSTAND AND AGREE THAT YOUR RELATIONSHIP WITH DOERZ – OR ANY OF ITS PLATFORM CUSTOMERS - IS LIMITED TO BEING A MEMBER AND AN INDEPENDENT, THIRD-PARTY CONTRACTOR, AND NOT AN EMPLOYEE, AGENT, JOINT VENTURER OR PARTNER OF DOERZ – OR ANY OF ITS PLATFORM CUSTOMERS - FOR ANY REASON, AND YOU ACT EXCLUSIVELY ON YOUR OWN BEHALF AND FOR YOUR OWN BENEFIT, AND NOT ON BEHALF OF OR FOR THE BENEFIT OF DOERZ OR ANY OF ITS PLATFORM CUSTOMERS.

NOTICES

Doerz may give notices to users of the Service, at its option, by posting a message on the Service, by email or by any other means by which users may obtain actual knowledge thereof. Notices by users to Doerz must be given by email. Notices to Doerz by email should be sent to info@doerz.com.

Cancellation policy and refunds

Cancelling your experience booking is free of charge until (minimum of) 14 days before the scheduled event. Doerz will not, however, return the service fee / ticket fee, which is always non-refundable in cancellations. The service fees / ticket fees can be found from the booking confirmation that has been sent to the email address you provided us when booking the experience and are never more than 20 per cent of the total booking amount.

Less than 14 days before the scheduled event, there are no option of cancelling the booking nor any refunds for the customer.

Event organizers always have the option of cancelling the event free of charge in Force Majeure (inc. covid19 or such) situation. In such case, the booking is 100% refunded for the customer. There is additional guidance for the event organizers regarding covering the service fee / ticket fee etc. when cancelling the event officially and properly through the platform.